How can we help
Most screens that stop you show a code. Type it in and you land on the answer.
Starting a game
From pressing play to the first frame, and what can get in the way.
- How long a game takes to startUsually a minute or two. Longer the first time.
- No machine near you yetThere is no Walter machine close enough to where you are.W1-01
- Walter could not reach a machineWalter tried three machines near you and none of them answered.W1-02
- Walter could not place youSomething went wrong while picking a machine, and it was not the machines.W1-03
- You are in a queueEvery machine near you is in use. You have a place in line.
- Walter cannot find that gameThe link points at a title that is not in the lineup.W2-02
During a session
Drops, freezes and endings.
- The picture never arrivedThe machine started and the video never reached your browser.W4-01
- The connection droppedWalter lost the line to the machine partway through a session.W4-02
- That machine stopped answeringThe machine was there when Walter picked it, and then it was not.W2-01
- The machine shut downThe game stopped on our end rather than yours.W2-03
- The game never startedWalter got you onto a machine and Steam did not open the game.W3-01
- A machine is already yoursOne session at a time, on one account.
Your Steam account
Signing in on the gaming PC, and what Walter can see.
Plans and payments
What you pay, and how to stop.
- What a credit is forOne credit is one play of a title the free rotation does not cover. The plan covers them all at the launch price; from the step to $9.99 it is forty credits a month.
- What happens after the three monthsThe plan goes to its full price. The date is on your account.
- How to stop, pause, or get your money backThree different things, and the right one depends on how long ago you started.
Still stuck
Tell us what happened, roughly when, and the code if you have one. A person reads every message.