W4-02

The connection dropped

What the screen says

Your connection cut out for long enough that the machine stopped waiting.

4 things to try

1. Select Go again.
2. You start a fresh session. Your progress is in your own Steam account, so you pick up from the last point the game saved.
A drop mid-session is usually the last few metres rather than the internet itself.
1. Move within about 5 metres of the router, with no wall in between, and play for ten minutes.
2. If that holds for ten minutes, the signal was the problem rather than your internet.
3. If your router offers 5GHz and 2.4GHz as separate networks, join the 5GHz one.
1. Reseat the cable at both ends. A cable that is half out drops under load and looks fine otherwise.
2. If you are going through a powerline adapter, plug straight into the router for one session to rule it out.
1. Note whether it drops at roughly the same time of day. That pattern points at your line rather than at anything in your house.
2. Select No, tell us and include W4-02, the title, and how far into the session it dropped.

Worth knowing Nothing is lost. The save lives in your Steam account, not on our machine.

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